Delivery Policy

At BIO MEDITECH INTERNATIONAL, we are committed to ensuring a smooth and efficient delivery process for all our customers, whether you are a hospital, clinic, or an individual requiring medical equipment for home use. We understand the critical nature of timely delivery for medical supplies and strive to meet your expectations with every order.

1. Order Processing Time:

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation and payment.

You will receive another notification when your order has shipped, which will include tracking information (where applicable).

2. Shipping Zones:

We offer shipping services across Bhopal and other parts of India. For international shipping inquiries, please contact our sales team directly.

3. Shipping Costs:

Shipping charges for your order will be calculated and displayed at checkout. These costs are based on the size, weight, and destination of your order.

For bulk orders or specialized equipment, shipping costs may require a custom quote. Our team will contact you directly to confirm these details before dispatch.

Free Shipping: We may offer free shipping on selected products or orders exceeding a certain value. Any such promotions will be clearly advertised on our website.

4. Estimated Delivery Times:

Local Deliveries (within Bhopal): Typically 2-3 business days after dispatch.

Regional Deliveries (within Madhya Pradesh): Typically 3-5 business days after dispatch.

National Deliveries (rest of India): Typically 5-10 business days after dispatch.

Please Note: These are estimated delivery times. Actual delivery times may vary due to unforeseen circumstances, courier delays, or logistical challenges. We will keep you informed of any significant delays.

5. Delivery Method:

We partner with reputable logistics providers to ensure the safe and timely delivery of your medical equipment.

For larger equipment, specialized freight services may be used, which might require specific delivery arrangements (e.g., scheduled delivery windows, access requirements). Our team will coordinate these details with you.

6. Tracking Your Order:

Once your order is shipped, you will receive an email notification that includes a tracking number. You can use this number to monitor the status of your shipment through the courier’s website.

7. Delivery Address and Contact Information:

Please ensure that the shipping address and contact details provided are accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect information.

It is the customer’s responsibility to ensure that someone is available to receive and sign for the delivery, especially for high-value items.

8. Damaged Goods or Discrepancies:

Upon receipt of your order, please inspect the package for any signs of damage before accepting delivery. If you notice any damage, please make a note of it on the delivery receipt and, if possible, take photographs.

Report any damaged, incorrect, or missing items to our customer service team within 48 hours of delivery. Please provide your order number and clear photographic evidence of the damage. We will assess the situation and arrange for a replacement or resolution as quickly as possible.

9. Installation Services:

Some specialized equipment may require professional installation. If installation services are included or available, this will be specified at the time of purchase or by our sales team.

10. Contact Us:

If you have any questions or concerns regarding your order’s shipping and delivery, please do not hesitate to contact our customer service team at care@Biomeditechinternational.com or +918319635833.